Frequently Asked Questions

Frequently asked questions

Orders

Can I track my order?


We will email you a tracking number when your order has shipped. This tracking number may take 3 - 4 days to update.
You can also get the latest updates about your order by creating an account with us.




Can I change my order?


Unfortunately, orders cannot be changed in our system.




What payment methods can I use to make a purchase on your website?


We accept the following methods of payments: 1. Paypal 2. Debit/Credit Cards




I didn't receive an order confirmation email. What should I do?


You should receive an order confirmation email after you place an order. If you didn't receive one, please:

1. Check your spam folder

2. Verify that the email address you provided with your order is correct

3. If the email you provided was incorrect, please send an email to info@forestfinery.com with the correct address, and we’ll have the confirmation resent accordingly
4. If the email address you provided was correct, but you didn't find the order confirmation in your spam folder, please send an email to info@forestfinery.com and we'll have it resent to you.





Shipping & Duties

What countries do you ship to?


Currently we ship to the US, Canada and Worldwide




Will I have to pay any duties and taxes on top of my order?


You will be liable for all import duties, customs, and taxes. These will be due at the point of, or after, delivery.

Please be aware that Forest Finery does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to.

Unfortunately, we can’t tell you what the cost will be as these charges vary and packages going through customs are randomly selected.




My order was labelled as "Returned to Sender.". Why is that?


There are a few potential reasons why this happened:

1. The address provided was incorrect or information was missing.

2. The item is waiting to be collected but wasn't picked up within the allotted time.

3. The addressee was not available at the time of delivery.

To have your order re-shipped, please send us an email at info@forestfinery.com.

IMPORTANT NOTICE
If the provided address is incorrect or if the package is not picked up within the allotted time, the order will be returned to us. We can reship the order, but you will have to pay the postage again.




The status of my order is "Delivered" but I haven't received it. What should I do?


If your order is marked as 'delivered' but you have yet to receive it, please follow the steps below:

1. Verify that the address you provided is correct

2. Check with your neighbors

3. Contact your local post office

4. Email us at info@forestfinery.com for support





Return & Exchanges

Do you accept returns?


We do not accept returns. Please note that all sales are FINAL.




Do you accept cancellations?


Unfortunately, at this time we are unable to accept cancellations.





Collaborations

I am interested in a sponsorship or donation from Forest Finery. What should I do?


We'd love to hear more!

Please send an email to info@forestfinery.com and include the following information:

Organization or company name:

Mission:

Website:

How Forest Finery can help:





Wholesale

Do you offer wholesale pricing?


We are excited you are interested in wholesale with Forest Finery.

To get started & learn more, please email info@forestfinery.com with the below information:

Name:

Title:

Business Name:

Business Address:

Store Website

Email address:

Instagram account:

Facebook page:





General

How does Forest Finery make a difference?


It’s always been our goal to make the world a better place. That’s why a portion of our profits go to supporting environmental organizations. To date, we have planted 5,600 trees and in plan to plant more.




How can I contact you?


We’d love to hear from you!

Feel free to send us an email to support@wholesomeculture.com or fill out our contact form.

You can also find us on Instagram and Facebook.




How many trees are planted for every order?


We plant 20 trees for every order through our wonderful partner Eden Reforestation Projects.